Deep Commitment to Customer Satisfaction Earns Highest Honor from America’s Most Trusted Consumer Watchdog
San Francisco, CA–August 26, 2009 –JustAnswer®, the website where people go when they need answers from doctors, lawyers, mechanics or other Experts, today announced that the Better Business Bureau (BBB) has bestowed its highest honor – an A+ rating – on the company for its dedication to giving users a first-rate customer experience.
BBB’s accreditation and rating system recognizes businesses with sound advertising, selling and customer care practices that enhance customer trust and confidence in business. Only businesses that adhere to the organization’s Standards for Trust, a set of principles that encompasses integrity, responsiveness, honesty, transparency and consumer protection, receive official BBB accreditation, let alone its highest rating.
The 20,000 Experts who have registered on JustAnswer work to answer medical, legal, pet, automotive, computer, electronic and home improvement questions in over a hundred categories, usually within minutes, 24/7/365. This has already resulted in more than 1.5 million satisfied customers around the globe. The company vets the Experts using a multi-step process which includes the third-party verification of potential Experts’ credentials, as well as customer feedback, peer feedback, and subject matter tests. JustAnswer is ranked as a top 200 website by the leading global Internet ratings service, Quantcast.
“As a people-driven business, otherworldly customer service drives every one of our enhancements,” said JustAnswer CEO Andy Kurtzig. “Maintaining JustAnswer as a website where customers get Expert answers and a compassionate response equals trust, which is critical to our success.”
Aside from its expediency and reliability, the JustAnswer platform gives access to thousands of Experts in multiple fields, providing peace of mind to millions of people in over 145 countries. This allows for unparalleled communication which enhances customer satisfaction.
“I’ve relied on JustAnswer for quick pet and legal questions at all times of the day,” said customer Linda Eckert. “Each time, an Expert has given me a correct response in a detailed and expedient fashion, which makes me feel like I have a veterinarian or in-house lawyer on standby whenever unforeseen issues arise.”
Experts on JustAnswer can be accessed from the company’s homepage at any time.
JustAnswer® is an online platform where more than 1.5 million satisfied users receive answers from 20 thousand doctors, lawyers and other Experts. Millions with questions come to the site for affordable and timely insight in more than 100 categories, ranging from Medical to Legal. Experts typically provide answers within minutes. JustAnswer is ranked as a top 200 website by the leading global Internet ratings service, Quantcast. For more information about the company, please visit the JustAnswer website or view real-time questions online now.
Designated trademarks and brands are the property of their respective owners and do not imply any affiliation or endorsement of JustAnswer. JustAnswer uses the term Expert to refer to the persons answering questions on the site.