JustAnswer-Powered “Ask a Mechanic” Feature to Provide Remy Customers 24/7 Support, Reduce Expensive Non-Manufacturing Warranty Returns
San Francisco, CA – October 29, 2009 – JustAnswer®, the website where people go when they want an answer from an ASE Certified Technician, Automotive Mechanic or one of thousands of Experts one-on-one, today announced it will power the “Ask a Mechanic” feature on the support website for Remy Power Products, the industry leader in aftermarket alternators and starters. Remy’s “Ask a Mechanic” option will allow its customers to immediately correspond with one of the hundreds of verified Mechanics to assist installers in troubleshooting vehicle issues anytime, day or night.
“Ask a Mechanic” is expected to benefit Remy’s customers significantly by providing 24/7 support. Successful remote assistance provided by Mechanics on JustAnswer will head off vehicle system related problems and save Remy customers precious time and resources due to incorrect diagnoses. Professional mechanics and do-it-yourself customers will enjoy an unprecedented level of service unmatched by Remy’s competitors. With around-the-clock access to professional assistance, Remy customers will never be on their own. Installers will also save time and money by consulting with Experts in specialized categories that they might not have expertise in.
“Remy has always been out in front with innovative solutions for our customers,” said Tim Winkeler, Vice President of Sales for Remy Power Products. “When we decided to supplement our ASE Certified Tech Hotline with an online service, it just made sense to partner with JustAnswer, the recognized leader in online Expert help.”
Mechanics on JustAnswer are vetted through the company’s multi-step screening process, which includes corroboration of credentials by two leading third-party verification companies. Auto practitioners who refuse or do not pass the verification process do not become Experts on JustAnswer. Once verified, Mechanics deliver answers to customers around-the-clock, within minutes.
“Getting inexpensive answers from a professional mechanic in about eight minutes is unheard-of for most car and shop owners, but JustAnswer mechanics have been sharing their experience with customers for quite some time now,” said JustAnswer CEO Andy Kurtzig. “Remy’s customers can now discover the joy and cost-savings of fixing vehicles with Remy’s aftermarket parts and JustAnswer’s ‘Ask a Mechanic’ service.”
“Ask a Mechanic” will go live on Remy Power Products’ website on Friday, October 30. A demo will be available at the Remy Power Products booth (#2861) at the Automotive Aftermarket Products Expo (AAPEX) show taking place at the Sands Expo center in Las Vegas November 3-5.
About Remy International, Inc.
Remy International, Inc., headquartered in Pendleton, Indiana, is a leading global manufacturer, remanufacturer and distributor of light duty starters, alternators and hybrid power technology and Delco Remy brand heavy-duty systems. In business for over 100 years, today Remy International, Inc. is actively collaborating with companies throughout the world to develop innovations that are transforming the vehicle industry. Recently, Remy was recognized by the United States Department of Energy for its leadership role in the hybrid technologies space and nominated for a $60.2 million grant award under the Electric Drive Vehicle Battery and Component Manufacturing Initiative.
JustAnswer® is a website where people go when they want an answer from a Mechanic, Doctor, Lawyer or one of thousands of Experts one-on-one. Millions with questions come to the site for affordable and fast answers in more than 100 categories, ranging from Medical to Legal. Experts typically provide answers within minutes. For more information about the company, please visit the top 200 ranked JustAnswer website or view real-time questions online now.
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