Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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Why was my payment declined?

 We're sorry to hear you're having issues processing your payment. There are a few reasons payments may be declined. Please review the following issues to see if any apply: 

  • The credit card number, expiration date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card. 
  • The credit card has expired. Ensure that the card information tied to your account is up-to-date and accurate.  
  • The credit card account has insufficient funds. Call the toll-free number on the back of the card to ensure that the account has enough funds to cover the amount of the deposit. 
  • The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card. Please be sure to let the card issuer know that you are trying to use the card on After you call and verify that the card has not been compromised, the company should remove the security hold. 

If none of the above measures succeed, please call or email Customer Care.