Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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Why haven't I received an email with my temporary password yet?

Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.