Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

How may we help you?

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

When will charges occur?

When asking a question on JustAnswer, we will price your question based on the urgency and level of difficulty and category (legal, medical, auto etc.) Payments range from $15-$90. Once your question is posted, we will be charging you an initial $5 payment. Your remaining balance will be charged once an Expert responds to your question. (Paypal customers pay the full amount when the question is posted.)

If you started your free 7-day membership trial you will only be charged the membership fee on the 8th day if you did not cancel within the first 7 days. We stand behind our 100% satisfaction guarantee or your money back.

Membership Legal Details
  • Membership Benefits: Ask verified Experts as many questions as you would like in any category during the length of your membership, subject to the Fair Use Policy (described below).
  • Payment Terms: By signing up for a membership, you are authorizing JustAnswer to automatically charge a membership fee each month or year you are enrolled in a membership program to the payment source that you provide to JustAnswer (e.g. credit card). The monthly or annual membership fee is refundable until the end of the membership period.
  • Your Right to Cancel or Sign Up for a New Membership: You have the right to cancel at any time. To cancel, when you are logged into your JustAnswer account, click on My Account on the top right of the page. Next, click on Membership. The Membership page shows membership details and includes the option to cancel a membership and edit payment information. If you agree to a membership and then later agree to a different membership, the terms of the later selected membership will apply and your earlier selected membership will be cancelled.

*Fair Use Policy: Memberships are intended and authorized only for personal, non-transferrable, not-for-resale use only. Excessive use by any particular customer may impair JustAnswer’s ability to offer memberships at reasonable prices to other customers and/or indicate non-personal, transferred or resale use.
JustAnswer's Right to Cancel: Notwithstanding any other terms, JustAnswer reserves the right to cancel your membership or any membership program in its entirety at any time and for any reason, including but not limited to your excessive use (as determined by JustAnswer in its sole discretion). In the event that JustAnswer cancels a membership, it will refund the current month's or year’s membership fee.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.