Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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Questions in this category

This will cancel your membership. Are you sure you want to proceed?

This will refund your payment and cancel your membership. Are you sure you want to proceed?

Cancel Membership

  • Still see charges on your account?

    If you did not enroll in a Membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are charged when you post a question. To review your payment information and recent questions, visit the Order History page.


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  • To cancel your trial of the membership, please sign in and a "Cancel membership" button will appear in this area. If you sign in and no link appears, you're not currently enrolled as a member.

    For more details, keep reading or watch the video.

    Still see charges on your account?
    If you did not enroll in a membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are charged when you post a question. To review your payment information and recent questions, visit the Order History page.


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About JustAnswer Memberships

  • To check your membership status:

    1. Click My Account at the top of the page.
    2. Click Membership on the left panel.
    3. If you are enrolled in a membership, you will see a message that "your membership includes free questions with all kinds of Experts." If you do not see this message, you are not enrolled in a membership.

    If you did not enroll in a membership, but noticed charges on your account, it is likely that the charges are associated to a question you posted. To review your payment information and recent questions, visit the Order History page.

    Please note that your JustAnswer account will remain active even if you cancel your membership. Once your membership is cancelled, you will not receive recurring monthly charges and will only be charged when you post a new question.


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  • For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All answers are backed by a 100% satisfaction guarantee. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with: 

    • Free questions and answers
    • 24/7 peace of mind from real doctors, lawyers, mechanics, vets and hundreds of more Experts
    • Exclusive members-only iPhone iOs and Android app
    • 2 free phone calls (only available on the iOs app)
    • Access to our Library of Expert Answers

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  • JustAnswer is a membership service that will automatically charge your membership fee monthly. You’ll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.


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  • JustAnswer will charge $5 when you post your initial question. If you've enrolled in the membership, you will be charged the membership fee at the end of the trial period.


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  • There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:

    • You are not logged into your account. Please log in and try posting your questions again.
    • You are enrolled in a 5 questions per month plan and have already asked 5 questions during your billing period.
    • The Expert offered you an Additional Service such as a phone call, secure remote assistance, and document preparation.
    • Your payment failed. Update your payment information here.
    • You are not enrolled in a membership. 

    If you need further assistance with your membership, contact Customer Care.


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  • You can ask questions in any of the categories below.

    Please Note:  If you are signed up on the category specific membership, then you are only allowed to ask questions in the category specified by your plan.

     


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7-day trial

  • JustAnswer offers a 7-day trial so you can enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service.


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  • During your 7-day trial, you are not billed for your membership. When the trial ends, you will be automatically upgraded to a paid membership plan so you don’t experience any interruption to your service. Your membership will automatically renew at the beginning of each membership period (usually each month).


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