Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

Questions in this category

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This will refund your payment and cancel your membership. Are you sure you want to proceed?

Close my account

  • To cancel your membership, click here
    If you wish to delete your account, please contact Customer Care.

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Other

  • If you are unable to login, you might be entering the wrong username or password. Your username is the email address you provided when asking your first question. If you cannot remember your password, click here to reset your password.
     

    If you are still having issues logging in, check that you have all cookies enabled on your web browser. You may need to add JustAnswer to your browser’s list of trusted websites.

     

     


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  • In place of your username, you may use your email address on file with JustAnswer when logging in. If you still experience trouble logging in, contact Customer Care.


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  • Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.


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  • You can always reset your password. Follow this link and click on Forgot your password link to have it emailed to you.

    Typically you should receive your new password within minutes. If you requested a new password and haven't received one yet, we recommend checking your email spam folder. Sometimes these emails get stuck in spam and customers are not aware. If you have a Google Mail (Gmail) account, we recommend checking your Primary and Promotions folders for the email, too. It is also recommend that you only request one new password at a time. If you still cannot locate your new password, please contact Customer Care.


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  • Check to make sure you are using the most recent password emailed to you. If you still need help, please contact Customer Care.


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  • You probably have already created an account with us in the past. Please sign in so we can link your question to your email address. If you forgot your password, please request a new password by clicking here.

    Once you receive the new password, you can sign in here to ask your question.


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Unsubscribe from e-mails

  • We periodically send emails to let you know about our exciting offers. To unsubscribe to these emails, log in then click My Account at the top of the page. Next, on the edit settings page, uncheck the box below your email address that says "Please also send me helpful alerts and follow-ups from professionals, plus exciting discounts and offers." See screenshot below.

     

    Make sure you click Save Email Settings to save the changes.


    You can also unsubscribe by clicking the "Unsubscribe" link located in the bottom footer of emails received from JustAnswer.


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Update account information

  • Log in then click My Account at the top of the page. Click Edit Settings. You can now change your settings including email, password, phone number and payment information. Don't forget to save your settings.

    Note: You can't change your username on the Edit Settings page. To change your username, please contact Customer Care.


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  • Log in then go to My Account at the top of the page then Edit Settings to change your email address. Don't forget to Save Email Settings to save the changes.


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  • Log in then go to My Account at the top of the page then Edit Settings. Click on Change Password. You'll be asked to enter your current password and your new password twice. Don't forget to Save Password to save the changes.

    If you don't know your password, follow this link and click on Forgot your password link to have it emailed to you.

     


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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.