Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

How may we help you?

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

Questions in this category

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How JustAnswer works

  • JustAnswer is the best way to get expertise on-demand 24/7 from doctors, lawyers, vets, mechanics and more. We verify every Expert through an 8-step process.

    Our mission is simple: We help people by providing the #1 online platform for people to access verified Experts -- quickly, conveniently and affordably. Since 2003, we've helped more than 9 million people in 196 countries and have an A+ rating with BBB and a 9.6/10 rating with TrustPilot.


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  • Step 1: Ask a question or describe your situation.
    Step 2: Connect with an Expert. Licensed professionals confirmed by a third-party verification firm.
    Step 3: Get an answer--often within minutes.
    Step 4: Rate your Expert.We want to make sure you are satisfied with your experience.


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  • You will be charged an initial $5 when you submit your question and payment information. You will be charged your remaining balance once the Expert responds to your question.

    Note: If you used Paypal as payment, you will be charged the full amount when you submit your question.

    We pride ourselves in our 100% satisfaction guarantee. If you’re not happy, we’ll give you your money back.


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  • Our payment is based on a sliding scale and can range from $15-$90 depending on the question and category (legal, medical, auto etc...)


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  • Our goal is to provide fast, affordable help from verified Experts like doctors, lawyers, mechanics and more.

     

    While JustAnswer is not  free, it is still a fraction of the cost of professional service fees. Our payment is based on a sliding scale and can range from $15-$90 depending on the question and category (legal, medical, auto etc.).


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  • To ask a question on JustAnswer®, go to http://www.justanswer.com and enter your question. Usually an Expert responds within minutes. Once your Expert responds, a conversation has begun and the Expert may ask more questions in order to give you the right answer. You can ask as many follow-up questions as needed by using the Reply area at the bottom of your Question page.


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  • Our average response time is 6 minutes. Most questions are answered within 30 minutes but may take as long as 24 hours during busy times.

    We'll notify you via email, text (if you've opted in) and on the website when you have an answer.


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The Experts

  • The Experts on JustAnswer are professionals looking to help people like you while earning extra income. They are licensed doctors, lawyers, car mechanics, vets and more. We put every Expert through an 8-Step Expert Quality Process, and we confirm their credentials with a third-party verification firm.

    See a list of all our categories >>


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  • We put every Expert through an 8-Step Expert Quality Process, and we confirm their credentials with a third-party verification firm.


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Anonymity and Security

  • JustAnswer is a public forum and questions and answers on the site are not confidential. Users of the site can remain anonymous to the public by using an anonymous username and not including their name, etc. in their questions. We recommend not using any personal information in your username and do not include your first or last name in your questions.

    If there is personal information in your question that you would like removed, you can give us a call or send us an email by clicking on the Email, Chat or Phone options in the left panel. If you're sending an email, be sure to include a link to your question and the personal information you want removed.


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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.