Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

How may we help you?

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

The payment for my Additional Service offer failed. What should I do?

If your payment for an Additional Service Offer has failed and you'd like to continue getting help, please contact your payment institution to determine if any of the following have occurred: 

  1. The payment institution has put a security hold on the card.
  2. The account has insufficient funds.
  3. The credit card has expired.

Once the issue with your payment institution has been resolved, contact our Customer Care team by clicking Email, Phone or Chat to the right of the page and we'll help connect you with the Expert.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.