Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

I received a membership offer after posting my question. Am I enrolled in a membership?

The membership plan is OPTIONAL and you can still ask questions without a membership.

If you did enroll and wish to cancel the membership, click here to learn how to cancel your membership.

To see if you are enrolled in the JustAnswer membership plan, log in and click My Account at the top of the page. If the Membership option is present, you ARE enrolled in a membership.

If your My Account page does not contain a Membership option, like the screenshot below, you did NOT enroll in a JustAnswer membership or your membership has already been cancelled.

If you did not enroll in a membership, but noticed charges on your account, it is likely that the charges are associated to a question you posted. To review your payment information and recent questions, visit the Order History page.

Please note that your JustAnswer account will remain active even if you cancel your membership. Once your membership is cancelled, you will not receive recurring charges and will only be charged when you post a new question.

 

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.