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I received an Additional Service Offer for an Expert Service. What does this mean and how does it work?

Sometimes an online answer is just not enough. As such, you can receive additional help from the Experts on JustAnswer. Your current Expert can help you achieve a more complete solution with a variety of services such as but not limited to a live phone call, live video call, document preparation and more!

Expert Services are additional services outside of JustAnswer's standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop or any other third-party tool) but remain for general informational services only.

To accept the Additional Service your Expert offered you, simply click the Accept this Offer button in orange. If your Expert hasn't offered you an Additional Service, you can request one by clicking on the View Expert Services button under your question box to get started.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.