Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

I have a JustAnswer membership, but I'm being asked to pay. Why?

There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:

  • You are not logged into your account. Please log in and try posting your questions again.
  • You are enrolled in a 5 questions per month plan and have already asked 5 questions during your billing period.
  • The Expert offered you an Additional Service such as a phone call, secure remote assistance, and document preparation.
  • Your payment failed. Update your payment information here.
  • You are not enrolled in a membership. 

If you need further assistance with your membership, contact Customer Care.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.