Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

I accepted a Remote Support session from the Expert. What does this mean and how do I get started?

Now that you've accepted a Remote Support session from the Expert, review the helpful tips below to make sure you get the most out of your session.

  1. Look for a link shared by your Expert to begin the session. Just click the link to get started. If you have any trouble, reply to the Expert to let them know.
  2. If you're still waiting to get a link from your Expert, reply and remind them you're standing by. If you don't hear back in a timely manner, you can contact our Customer Care team by clicking on the Email, Chat or Phone links to the left of this page.
  3. Remember, all Remote Support sessions are secure and private. Our Experts access your computer over the internet and fix your problem while you watch. Once the session is over, the Expert no longer has access to your device.

We hope your session is a success and that we can help answer more questions for you in the future.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.