Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

I accepted a phone call from the Expert. How do I get started?

Now that you've accepted a phone call, review the helpful tips below to make sure you get the most out of your call.

  1. Provide the Expert with your phone number so they can call you. Look for the private message box to share your phone number.
  2. Look for a response from the Expert to see when they're available. Most of the time you'll receive a call within minutes. If you haven't received a call yet, send a reply to your Expert letting them know you're ready.
  3. If the current Expert helping you says they are not available to call you, no need to worry. We'll find another Expert to call you, usually in 60 minutes or less.

We hope your call is a success and that we can help answer more questions for you in the future.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.