Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

How may we help you?

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

How do I send a photo or file to the Expert?

You can send a photo or file to your Expert using the file attachment tool in the reply box of your question page. Here's how:

  1. On your question page, look below the reply box at the bottom of the page for a link that says +ADD FILES. Click this link.
  2. A pop-up window will open. Locate the file on your computer, click it once, then click Open.
  3. A link representing your photo or file should now appear below the reply box on your question page. Insert text in the reply box and click the Send button to send your photo or file to the Expert.

To send a photo or file, it must be 5MB or less and in one of the following formats: GIF, PNG, JPEG, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV. If your photo or file is larger than 5MB, please resize it or send it to customer support at [email protected].

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.