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How do I send a photo or file to the Expert?

There are a few ways to send a photo or file to your Expert. When posting your question, there is an option to add photos and files.

If you already posted your question and still need to share photos or files, click the upload icon on the reply box in your question. 

  1. On your question page, look to the right of the reply box at the bottom of the page for an icon like the image below. Click this icon.
  2. A pop-up window will open. Locate the file on your computer, click it once, then click Open.
  3. A link representing your photo or file should now appear below the reply box on your question page. Insert text in the reply box and click the Send button to send your photo or file to the Expert.

To send a photo or file, it must be 5MB or less and in one of the following formats: GIF, PNG, JPEG, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV. If your photo or file is larger than 5MB, please resize it or send it to customer support at [email protected].

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.