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How do I send a photo or file to the Expert?

You can send a photo or file to your Expert using the file attachment tool in the reply box of your question page.  Here's how:

  1. On your question page, look below the last response to find the two tabs that say RATE TO FINISH and REPLY TO EXPERT.
  2. Click the REPLY TO EXPERT tab.
  3. Click the paperclip icon.

  1. In the pop-up window, click the small icon to the right of the IMAGE URL field.  This will open a new pop-up window.

  1. In the new IMAGE UPLOAD pop-up window, click the BROWSE or CHOOSE FILE button.

  1. Locate the file on your computer, click it once, then click OPEN.

  1. You will now return to the IMAGE UPLOAD window.  Click OK to proceed.

  1. Now, back in the first pop-up window, click the INSERT button.

  1. An icon representing your photo or file shold now show in the reply box on your question page.
  2. Click the REPLY TO EXPERT button to send your photo or file.

To send a photo or file, it must be 5MB or less and in one of the following formats: GIF, PNG, JPEG, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV.  If your photo or file is larger than 5MB, please resize it or send it to customer support at [email protected].

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.