Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

Quickly find what you’re looking for on this page

How may we help you?

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

How can I request a refund?

 

At JustAnswer, our first priority is to ensure you are 100% satisfied with your experience. We almost always find a way to help every customer, but if not, your transaction is backed by a 30-day refund policy.  Review our Terms of Service for more details.

 

To process a refund, please return to your Order History page. To go directly to the Order History page, click here. 
 

Please note, if you gave the Expert you worked with a 3, 4 or 5 star rating you'll need to work directly with Customer Care to get a refund. Use the Email, Chat or Phone links to your left to contact them.

The following video explains how to request a refund.

 

 

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.