How can I request a refund?

At JustAnswer, our first priority is to ensure you are 100% satisfied with your experience. We almost always find a way to help every customer, but if not, your transaction is backed by a 30-day refund policy. Review our Terms of Service for more details.

To process a self-refund, follow the instructions below that best fit your situation:

I haven’t received an answer
If you have not received a response to your question, first check your MY QUESTIONS page to see if there is a response waiting for you. You may be surprised how often that happens. :)

I’m not happy with my answer
You have a few options:
1. Reply to the Expert and explain why you are dissatisfied with the answer. Most Experts will work hard to get you the answer you need. To reply, look for the tab that says “Reply to Expert” near the bottom of your question page.
2. Or, tell the Expert you want to work with a different Expert. Your current Expert will make your question available to other Experts, and you’ll get a new answer.
3. Or, if the charge occurred less than 30 days ago, you may request a refund. Click HERE to get started.

I no longer need help
If the charge occurred less than 30 days ago and you want to request a refund, click HERE to get started. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.

I’m not happy with the response time
First check your MY QUESTIONS page to see if there is a response waiting for you. If you still want a refund and the charge occurred less than 30 days ago click HERE to get started. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.

You may also contact our Customer Support team. In the US or Canada (888) 587-8220; In the UK 0808-189-0970; In Australia 1800-679-634; In New Zealand 0800-452-621; Anywhere else 1-650-385-2899. Our team is available to answer your calls 24/7.