How can I request a refund?

At JustAnswer, we want to ensure all customers are 100% satisfied with their experience, as such, your transaction on JustAnswer is backed by a 30-day refund policy.  Please review our Terms of Service for more details:
In the event you have not recieved a response from an Expert, we ask that you please check your MY QUESTIONS page first to see if there is a response waiting for you.  You may be surprised how often that happens. :)
To see if an Expert has replied to or answered your question, please click the following link:
If the charge occurred less than 30 days ago and you would like to request a refund, you may do so by clicking the link below. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.

To request a refund, please click the following link:

You may also contact our Customer Support team at (888) 587-8220 from the USA or Canada, 0808-189-0970 from the UK, 1800-679-634 from Australia, 0800-452-621 from New Zealand, and 1-650-385-2899 from the rest of the world.  Our team is available to answer your calls 24/7.