Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

How can I cancel my membership?

To cancel your membership, please sign in and a "Cancel membership" link will apear in this area. If you sign in and no link appears, you're not currently enrolled as a member.

For more details, keep reading or watch the video.

Please note, the MEMBERSHIP PLAN IS NOT REQUIRED. It is OPTIONAL and you can ask a question or accept an answer without being enrolled or charged for a membership.

Your JustAnswer account will remain active even after you cancel your membership. Once your membership is cancelled, you will not receive recurring charges and will only be charged when you post a new question.

Still see charges on your account? If you did not enroll in a membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are required to pay to post a question. To review your payment information and recent questions, visit the Order History page.

JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.