1) Go to the JustAnswer homepage and log in (if you clicked a link to get to this page, you are probably already logged in).
2) In the Account Information panel on the left side of the page under "Account Information", click Edit. Please note that if there is no option to Edit under the Account Information panel, you are not enrolled in a subscription.
3) On the Edit Your Subscription page, next to Subscription Status, select the Cancel My Subscription Plan button.
4) Click the Submit button to save.
You can access your account settings by clicking HERE.
To turn your subscription back on, follow the steps above and click Restart your subscription now