How may we help you?

How may we help you?

How can I cancel my subscription?

1) To cancel your subscription, click Login at the top right of the page. You should already be signed in, but if prompted sign into your JustAnswer account.

2) Once you're signed in, scroll down and locate the  Account Information panel on the left side of the page. In the Account Information panel under "Account Information" click Edit.
Please note that if there is no option to Edit under the Account Information panel, you are not enrolled in a subscription.

3) On the Edit Your Subscription page, next to Subscription Status, select the Cancel My Subscription Plan button.

4) Tell us why you want to cancel and click the Submit button to save.

You can access the Account Information page by clicking HERE.

To turn your subscription back on, follow the steps above and click Restart your subscription now. 

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