JustAnswer is a public forum and questions and answers on the site are not confidential. Users of the site can remain anonymous to the public by using an anonymous username and not including their name, etc. in their questions. We recommend not using any personal information in your username and do not include your first or last name in your questions.
If there is personal information in your question that you would like removed, you can give us a call or send us an email by clicking on the Email, Chat or Phone options in the left panel. If you're sending an email, be sure to include a link to your question and the personal information you want removed.