Updated May 9, 2011
2. We're good communicators. We provide complete, well-written, easy-to-understand responses to Customers’ questions that let Customers know we value them. We answer professionally and efficiently (using our choice of Site tools such as spell checker, the customizable signature line and the welcome greeting). If we need more information to answer the question or want the Customer to know we are working on the answer, we select “Info Request” to send the Customer an email notice of our response and possible request for more information; when we provide an answer, we select “Answer” to send the Customer an email notice of our answer (except in chat, where there is no distinction between “Info Request” and “Answer”).