Expert Community Guidelines

                                                                                                                                              Updated May 9, 2011

JustAnswer’s Mission Is to Help People by providing the #1 online platform for people to access verified Experts – quickly, conveniently and affordably. By doing so, we believe that we can improve the world.
To foster an online community of which we can all be proud, we focus our efforts on providing Customers with ACCESS to QUALITY Answers and COMPASSIONATE Experts.  Here are details of the Values we expect will shape the Expert Community’s interactions with Customers and other Experts on JustAnswer.
As Experts:                            

1. We're Experts. We pay attention to the Customers’ questions and only answer questions we are qualified to answer. When we do not have the expertise to provide a helpful answer, we allow another Expert to respond (or move the question to a more appropriate category). If a Customer follows up with more details that leads a question out of our area of expertise, we opt-out and allow another Expert to respond.

2. We're good communicators. We provide complete, well-written, easy-to-understand responses to Customers’ questions that let Customers know we value them. We answer professionally and efficiently (using our choice of Site tools such as spell checker, the customizable signature line and the welcome greeting). If we need more information to answer the question or want the Customer to know we are working on the answer, we select “Info Request” to send the Customer an email notice of our response and possible request for more information; when we provide an answer, we select “Answer” to send the Customer an email notice of our answer (except in chat, where there is no distinction between “Info Request” and “Answer”).     

3. We're fast. This is the Internet and we understand that Customers expect prompt responses. We aim to respond quickly to new questions and to Customers’ follow-up questions. If another Expert has already provided an answer, but we feel the Customer could benefit from our substantively different answer, we feel free to provide our own answer; otherwise, we may use an “Assist” report to share information or suggestions about the answer with the Expert. To help Customers get the fast answers they are seeking, we feel free to respond to any unlocked questions on the “Open” Questions List for which a Customer is waiting for an Expert’s answer.
4. We're original. We pride ourselves on providing Customers with original and lawful content. We do not copy and paste into our responses another person’s or entity’s work (for example, from other sites or from other Experts on JustAnswer), unless we have permission from the copyright owner.

5. We’re thoughtful. We go the “extra mile” when possible to show the Customers that their questions matter. Our goal is not only to help people, but to leave each person we encounter with the feeling that his or her best decision that day was asking a question on JustAnswer.
6. We're helpful. We use Reports only constructively and as they are intended. We may use the reports in the Question drop-down menu to help Customers obtain the help they request. We may use the reports in the Answer drop-down menu to agree with the answer or to help other Experts with their answers and their adherence to these Expert Community Guidelines. We're open to peer reviews and improving our work, and do not try to circumvent the peer review system.

7. We're respectful. We are compassionate, polite and respectful toward other Customers and Experts on JustAnswer.  We understand that Customers come from many different walks of life and have varying experiences and backgrounds, and they all deserve our respectful assistance. We respect the Customer’s right to choose whether or not to rate an answer, and we do not follow-up on the Questions page asking the Customer to rate.
We welcome new Experts, and try to help them develop on the site, knowing that we all benefit from good Experts on JustAnswer.  When we have disputes with Experts, we resolve them maturely and through the official JustAnswer channels.  We do not file false reports about other Experts, or retaliate when a report is filed against us.

8. We’re professional. As Experts on JustAnswer, we keep our interactions with JustAnswer Customers professional and exclusive to the JustAnswer Site. We do not share or ask for personal information (including email addresses or personal or company websites) with Experts or Customers. We do not solicit other Experts or Customers of the Site for any purpose.

Please remember that your use of the Site is governed by the Terms of Service and Expert Agreement, in addition to these Guidelines. Feel free to visit the Expert Support Center for more information about how to use the Site.
We’d love to hear from you – feel free to email the Expert Moderators at: