Expert Answers Site Granted “Patent Pending” Status for Several Key Inventions

November 10, 2009

Spirit of Innovation and Weekly Releases Improve Access to Thousands of Experts on JustAnswer®

San Francisco, CA – November 10, 2009 – JustAnswer®, the website where people go when they want an answer from a Doctor, Lawyer, Mechanic or one of thousands of Experts one-on-one, today announced it has received patent-pending status for several inventions.  The patent-pending developments are a natural outgrowth of the rapid pace of innovation exhibited by the company throughout its existence.  
       
Since its inception, JustAnswer has rolled out new features, functionality and layouts in weekly release cycles to spawn improvements that enhance its stature as the best website for consumers all around the world looking for answers within minutes from verified Experts. The company’s constant advancement bolsters its overall mission of helping people by providing the best online platform for people to access quality and compassionate Experts, quickly, conveniently and affordably. And, these improvements support JustAnswer’s core values of:

•    Quality - Striving to attract the highest quality Experts to the site. Measures of quality include credential checks, customer feedback, and peer reviews.  
•    Access - Providing equal access to Experts for all. JustAnswer’s platform presents customers with a fast, affordable and convenient way to connect with Experts online, 24/7.
•    Compassion - Giving customers more value than they pay for via Expert candor, fairness, humility and generosity.

“The pace of business never gets slower, particularly for web-based consumer sites. That’s why we release a new version of the site weekly, where most websites are upgraded every few months, or even years,” said JustAnswer CEO Andy Kurtzig.  “We are the largest and fastest growing Expert answer site in the world and we enjoy constantly improving the Expert and customer experience. We consider this patent-pending status an important testament to our team’s creativity and innovation.” 

All of JustAnswer’s prior upgrades have boosted already-high levels of customer satisfaction – its registered user base has soared to millions in six years and the company has received an A+ rating from the Better Business Bureau. Expert answers provided are of the highest quality, because applicants are vetted through the company’s multi-step screening process.  This includes subject matter tests and corroboration of credentials by two leading third-party verification companies, both of which are Global Fortune 500 companies.  Applicants who do not perform well on the subject matter tests, or who do not pass the verification process, are not allowed to become Experts on the site.  There are also peer review and other mechanisms to help maintain a high-level of Expert quality on the site. 

Consumers can always access the latest version of JustAnswer’s site from the company’s homepage
   
About JustAnswer
JustAnswer® is a website where people go when they want an answer from a Doctor, Lawyer, Mechanic or one of thousands of Experts one-on-one.  Millions with questions come to the site for affordable and fast answers in more than 100 categories, ranging from Medical to Legal. Experts typically provide answers within minutes.  For more information about the company, please visit the top 200 ranked JustAnswer website or view real-time questions online now.

Designated trademarks and brands are the property of their respective owners and do not imply any affiliation or endorsement of JustAnswer. JustAnswer uses the term Expert to refer to the people answering questions.