Our mission is simple: We help people.

Our story

JustAnswer started in 2003 when Andy Kurtzig and his wife Sara were expecting their first child. Like most new parents, they had a million questions for their doctor – day and night. But the doctor only had time to talk to them at their scheduled appointments. So Andy created a website to provide 24/7 answers from doctors and other Experts.

Since then, the 10,000 Experts on JustAnswer have helped over eight million people in 196 countries. JustAnswer has made great strides to level the playing field and provide peace of mind to people who need it.

Meet our team

Andy Kurtzig, CEO

Andy Kurtzig is the founder and CEO of JustAnswer. He started JustAnswer in 2003 and spent the first two and a half years programming the website and listening to users. Recently named one of the Bay Area's most admired CEOs by the San Francisco Business Times, Kurtzig is also an active philanthropist.

JustAnswer is the third in a series of successful companies Kurtzig has founded. While a student at the University of California, Berkeley, he started Anser Corp, which developed software for the newspaper industry. After ANSER was acquired, Kurtzig founded eBenefits, an internet Human Resources application. At eBenefits, he partnered with Fortune 500 companies Automatic Data Processing (ADP) and Marsh & McLennan, raised venture capital from NEA, Draper Fisher Jurvetson, and WR Hambrecht, and then eBenefits was acquired. Kurtzig is also an occasional angel investor with past successful investments including StubHub (acquired by eBay) and iLike (acquired by MySpace).

He and his wife Sara founded and host the annual Royal Ball to support the Juvenile Diabetes Research Foundation. When not working, Kurtzig enjoys playing with his three young kids.

Adam Cohen, VP of Engineering

Adam Cohen joined JustAnswer in 2009 as Vice President of Engineering to oversee product and software development, quality assurance, technical operations, business intelligence, and IT. Prior to joining JustAnswer, Cohen was VP of Technical Services at iHomeFinder, a premium IDX website solution. At iHomeFinder he built the infrastructure needed to scale the organization so it could support a majority of U.S. real estate listings.

Previously, Cohen was COO of GroupStone, an SAS CMS provider for NPOs, where he managed a staff of 35+ employees and provided content management tools for the United Nations Foundation’s UN Wire. He was also EVP of Technical Services at Fabrik Communications where he managed a staff of 85 employees. Earlier in his career, he was VP of Engineering at Trade Reporting and Data Exchange; Manager at CAM Commerce Solutions; and Customer Support Supervisor at Triad Systems.

Cohen holds a BA in Political Science from the University of Oregon.

Emily Su-lan Reber Porter, General Counsel, Chief Administrative Officer, and Vice President of Customer and Expert Operations

Emily Su-lan Reber Porter is General Counsel, Chief Administrative Officer, and Vice President of Customer and Expert Operations at JustAnswer. At JustAnswer, Porter oversees legal, finance and accounting, customer care, expert operations, and human resources. In March 2014, Emily won the San Francisco Business Times and Silicon Valley Business Journal's Corporate Counsel Award for the Rising Star category.

Porter brings over 15 years of diverse legal experience and judgment to JustAnswer. Prior to joining JustAnswer in September of 2008, she was a litigator at the top-tier international law firm Covington & Burling LLP in Washington, DC. Prior to Covington, she litigated in Honolulu at Goodsill Anderson Quinn & Stifel LLP and clerked for federal Judge Helen Gillmor.

Porter graduated cum laude from Harvard Law School and earned an A.B. in International Affairs from Princeton University’s Woodrow Wilson School of Public and International Affairs. She was a Fulbright Scholar in Osaka, Japan. Porter has served on numerous non-profit boards and committees, participated in pro bono legal cases and initiatives, published academic articles, presented at conferences, and guest lectured at Harvard Law School.

Puneet Sharma, VP of Growth and Analytics

As Vice President of Growth and Analytics, Puneet Sharma brings a profound knowledge of deep analytics and a penchant for data-driven culture to JustAnswer. He innovates and oversees product-based growth initiatives with a focus on conversion, revenue, and profitability.

Before joining JustAnswer, Sharma spearheaded many highly-effective marketing and product strategy initiatives in the Internet/financial/consulting industries. Most recently, he was VP of Analytics and Growth Hacking for Move Inc. where he generated millions in revenue by instilling a new focus on data-based decisions, growth hacking, and site personalization. Prior to that, Sharma worked at PayPal as Head of Cross-Border Marketing for North America; VP of Marketing/Product Strategy for HSBC; and Business Manager for Capital One. In 2014, Sharma co-authored his first book, “Behind Every Good Decision: How Anyone Can Use Business Analytics to Turn Data into Profitable Insight.” He has also conducted analytics workshops for Predictive Analytics World, and has won numerous awards, including the “PayPalian” and the Circle of Excellence at Capital One.

Robert Ellison, Chief Technology Officer

Robert Ellison joined JustAnswer in 2011 as an API Product Architect, soon rising to Director of Platform and now Chief Technology Officer. Throughout his tenure at JustAnswer, Ellison has played a crucial role in the integration and implementation of new technologies. As CTO, Ellison now focuses on determining how technology can accelerate business strategy, and how the company can deliver simple and elegant solutions with a short cycle time to drive learning and value.

Ellison’s journey to JustAnswer included stints as Co-Founder and CEO of Cucku, Inc., where he raised seed and angel financing, and managed teams in the US and UK to develop a successful peer-to-peer backup product. Before that, he served in leadership roles in Product Management and Corporate Development for Macrovision Corporation, where he was responsible for white label game channels on major properties, including those owned by Yahoo! and AOL. Ellison has also developed numerous freeware and shareware applications and released multiple Open Source libraries. Ellison holds a BSc (Hons) in Cybernetics and Control Engineering from the University of Reading.

Board of directors

Charles Schwab, Board Member

Charles R. Schwab is chairman of the Board of the Charles Schwab Corp. He started his San Francisco-based firm in 1971 as a traditional brokerage company and in 1974 became a pioneer in the discount brokerage business. Mr. Schwab is also Chairman of Charles Schwab & Co., Inc. and Charles Schwab Bank, and a trustee of The Charles Schwab Family of Funds, Schwab Investments, Schwab Capital Trust and Schwab Annuity Portfolios, all registered investment companies.

He has been Chairman and a director of The Charles Schwab Corporation since its incorporation in 1986. He also served as Chief Executive Officer from 1986 to 1997 and as Co-Chief Executive Officer from 1998 until 2004. He was re-appointed Chief Executive Officer in 2004 and served in that role until October 2008.

In addition to his professional commitments, Mr. Schwab takes an active interest in a variety of volunteer and non-profit activities. Along with his wife Helen, he is the co-founder and chairman of the Charles and Helen Schwab Foundation, a private foundation that supports entrepreneurial organizations working in education, poverty prevention, human services and health. Mr. Schwab also serves as chairman of the San Francisco Museum of Modern Art.

Larry W. Sonsini, Board Observer

Chairman of Wilson Sonsini Goodrich & Rosati, Larry W. Sonsini has gained international recognition for his expertise in the areas of corporate law, corporate governance, securities, and mergers and acquisitions. He has been instrumental in many of the IPOs, mergers, acquisitions, and other key transactions of Silicon Valley and beyond, including Google's historic IPO and Hewlett-Packard's merger with Compaq Computer.

In addition to his duties at the firm, which included serving as chief executive officer as well as chairman for more than 20 years, Mr. Sonsini served as chairman of the New York Stock Exchange's Commission on Corporate Governance, which was formed in 2009 and issued its final report in fall 2010. Larry is also a member of the NYSE's Proxy Working Group and served as a member of the NYSE's board of directors from 2001 to 2003. He also served as chairman of the NYSE's Regulation, Enforcement and Listing Standards Committee until 2008, and previously was a member of the NYSE's Legal Advisory Committee and the NYSE Committee for Review.

Robert Finocchio, Jr., Board Member

Mr. Finocchio has over 30 years of operating experience in the software, Internet, and infrastructure markets. He served as president, CEO and Chairman of Informix Corporation, an information management software company acquired by IBM. Prior to Informix, he held various executive management positions at 3Com and the ROLM Corporation.

In addition to serving on the board of JustAnswer, Mr. Finocchio serves on the boards of Broadcom Corporation, Echelon Corporation, Silver-Peak Systems and Embrane Inc. He serves as chair of the Board of Trustees at Santa Clara University, where he is also a dean's executive professor at Santa Clara University's Leavey School of Business. He is also a venture partner with Advanced Technology Ventures.

Sanford R. Robertson, Board Member

Sanford R. Robertson is a partner at Francisco Partners, a large technology buyout fund. With a focus on structured investments in technology and technology-related businesses, Francisco Partners is a pioneer in the private equity category of Technology Buyouts.

Prior to founding Francisco Partners, Sanford was the founder and Chairman of Robertson, Stephens & Co., a leading technology investment bank formed in 1978, and sold to BankBoston in 1998. Sanford was also the founder of Robertson, Colman, Siebel & Weisel, later renamed Montgomery Securities. Sanford was one of the pioneers in the creation of West Coast technology banking as an industry in the late 1960s, and has remained one of the industry's most renowned participants to this date. He has had significant financing involvement in over 500 growth technology companies throughout his career, including 3Com Corporation; America Online, Inc.; Applied Materials, Inc.; Dell Computer Corporation; E*Trade Securities, Inc.; Siebel Systems, Inc.; and Sun Microsystems, Inc. Sanford currently serves on the boards of directors of Pain Therapeutics, Dolby, RPX and Salesforce.com.

Andy Kurtzig, CEO

Andy Kurtzig is the founder and CEO of JustAnswer. He started JustAnswer in 2003 and spent the first two and a half years programming the website and listening to users. Recently named one of the Bay Area's most admired CEOs by the San Francisco Business Times, Kurtzig is also an active philanthropist.

JustAnswer is the third in a series of successful companies Kurtzig has founded. While a student at the University of California, Berkeley, he started Anser Corp, which developed software for the newspaper industry. After ANSER was acquired, Kurtzig founded eBenefits, an internet Human Resources application. At eBenefits, he partnered with Fortune 500 companies Automatic Data Processing (ADP) and Marsh & McLennan, raised venture capital from NEA, Draper Fisher Jurvetson, and WR Hambrecht, and then eBenefits was acquired. Kurtzig is also an occasional angel investor with past successful investments including StubHub (acquired by eBay) and iLike (acquired by MySpace).

He and his wife Sara founded and host the annual Royal Ball to support the Juvenile Diabetes Research Foundation. When not working, Kurtzig enjoys playing with his three young kids.

Contact us

Customer Care

For questions about your account or using JustAnswer, please contact Customer Care.

Media/Public Relations

For media inquiries, please contact press@justanswer.com.

Careers

Please visit the careers section of our website or email careers@justanswer.com.

Corporate Headquarters

We are located in the beautiful redeveloped Presidio of San
Francisco, Golden Gate National Recreation Area.

Address

38 Keyes Avenue, North Lobby, Suite #150
San Francisco, CA 94129