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About JustAnswer

 










Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

 

We value

Expertise – We put every Expert through an 8-Step Expert Quality Process, and we confirm their credentials with a third-party verification firm.

 

Responsiveness – We strive to respond to customer needs for fast, affordable access to expert help 24/7. In fact, the average wait time for an expert response is an industry-leading 7 ½ minutes.

 

Help – Our first priority is to help people, which is backed up by the JustAnswer Promise®: If you’re not happy, we will give your money back.

 

The JustAnswer Story

JustAnswer started in 2003 when Andy Kurtzig and his wife Sara were expecting their first child. Like most new parents, they had a million questions for their doctor – day and night. But the doctor only had time to talk to them at their scheduled appointments. So Andy created a website to provide 24/7 answers from doctors and other experts.

Since then, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries. JustAnswer has made great strides to level the playing field and provide peace of mind to people who need it.